Invalid order link. Please use the link from your confirmation email.
Returns
If anything isn’t right with your order, email us at hello@pinesman.com and allow us to show you how much we care. You have 30 days from the date you receive your order to reach out.
To be eligible for a return, the item must be unused and in its original packaging. Once your return is accepted, we’ll send you a shipping label and instructions. Please don’t send anything back without contacting us first — we won’t be able to process it.
Damaged or wrong item
Inspect your order when it arrives. If something is defective or we sent the wrong item, contact us straight away and we’ll make it right.
Refunds
Once we’ve received and inspected your return, we’ll let you know if it’s approved. If it is, the refund goes back to your original payment method. Your bank may take a few business days to process it on their end.
Exchanges
The simplest way to get the right item is to return what you have and place a new order once the return is accepted.
Sale items
Returns on sale items and gift cards are not accepted.
Last updated: March 1, 2026
Pinesman LLC (“Pinesman”, “we”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit our website or interact with us.
Contact (privacy requests): hello@pinesman.com
We collect information you provide (for example, via forms or email) and limited data collected automatically (for example, device and usage data).
We use Google Analytics 4 to understand how the site is used.
We use the Meta Pixel and Google Ads tags to measure ad performance and run advertising.
We do not sell personal information.
You can unsubscribe from marketing emails at any time and control cookies and ad personalization through the tools described below.
Controller: Pinesman LLC (Georgia – country)
If you have questions about this policy or want to exercise privacy rights, contact us at hello@pinesman.com.
We may collect personal information you choose to provide, for example when you:
Submit a form (contact, newsletter, waitlist, etc.)
Email us or contact us via other channels
Create an account (when account functionality is available)
Depending on the context, this may include:
Name
Email address
Phone number
Address and other details you include in messages
Any other information you choose to share
When you browse our website, we may automatically collect certain information, such as:
IP address (or approximate location derived from it)
Device and browser information
Pages viewed, links clicked, time on site
Referring/exit pages
Cookie and advertising identifiers (where available)
We use cookies and similar technologies to operate our site, understand usage, and support advertising.
We use Google Analytics 4 (GA4) to measure and analyze website usage.
We use the Meta Pixel and Google Ads tags to measure ad performance, build audiences, and show more relevant ads.
These tools may set cookies or use similar technologies and may collect information about your interactions with our website. Data collected may be shared with and processed by those providers under their own policies and settings.
You can control cookies through your browser settings (for example, blocking or deleting cookies). If you disable cookies, some site features may not work as intended.
You can also limit interest-based advertising using these tools:
Google: manage ad personalization in Google Ads settings.
Meta: manage ad preferences in Facebook and Instagram settings.
Industry opt-out tools (US/Canada): the Digital Advertising Alliance (DAA) opt-out tools (WebChoices / YourAdChoices).
If we add a cookie consent banner or preference center in the future, you will be able to manage cookie categories through that tool as well.
We use personal information to:
Respond to messages and inquiries
Provide customer support
Send emails you request (e.g., newsletters or updates) and manage subscriptions
Improve our website, content, and user experience
Measure marketing performance and run advertising campaigns
Prevent fraud, abuse, and security incidents
Comply with legal obligations and enforce our terms
We use Brevo to send email communications and manage mailing lists. If you subscribe, you can unsubscribe at any time using the link in our emails (or by contacting us at hello@pinesman.com).
We also may send non-marketing messages when necessary (for example, responding to inquiries).
We do not sell your personal information.
We may share personal information with:
Service providers that help us operate (for example: email delivery, analytics, advertising, website hosting, security, form processing). They are permitted to use personal information only to provide services to us.
Legal and safety purposes (for example: to comply with law, respond to lawful requests, protect rights and safety, prevent fraud).
At this time, we may direct customers to purchase through third-party platforms. If you purchase through a third party, their privacy practices apply to the purchase and payment process.
If we introduce on-site checkout in the future, we will update this policy to describe what order and payment-related data is processed and which payment providers are used. We do not intend to store full card numbers on our servers.
If/when accounts are enabled, we may allow users to create an account to support features like saving addresses and viewing order history. We will update this policy as needed when those features launch.
We keep personal information only as long as necessary for the purposes described in this policy, including to provide support, operate the website, maintain records, comply with legal and tax obligations, and resolve disputes.
We are based in Georgia (country) and may process information in Georgia and other countries where our service providers operate. Data protection laws may differ from those in your location.
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
Depending on where you live, you may have rights to:
Request access to personal information we hold about you
Request correction or deletion
Object to or restrict certain processing
Withdraw consent (where we rely on consent)
Opt out of marketing emails (via unsubscribe link)
To exercise rights, contact hello@pinesman.com. We may request information to verify your identity.
California residents may have additional rights, including the right to know, delete, correct, and opt out of “sharing” for cross-context behavioral advertising. We do not sell personal information. We may use advertising technologies that could be considered “sharing” under California law. Requests can be sent to hello@pinesman.com.
If you are in the EEA/UK, we process personal information under legal bases such as: performance of a contract (e.g., responding to requests), legitimate interests (site improvement and security), and consent (certain marketing and cookies where applicable). You may also have the right to lodge a complaint with your local supervisory authority.
We do not knowingly solicit data from or market to children under 18 years of age.
By using the website, you represent that you are at least 18 years of age, or that you are the parent or guardian of a minor and consent to that minor’s use of the website.
If we learn that we have collected personal information from a user under 18, we will take reasonable steps to delete that information.
If you believe we may have collected information from someone under 18, please contact us at hello@pinesman.com.
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.
Last updated: March 1, 2026
These Terms of Service (“Terms”) govern your access to and use of pinesman.com (the “Website”). The Website is operated by Pinesman LLC (Georgia – country) (“Pinesman”, “we”, “us”). By accessing or using the Website, you agree to these Terms and our Privacy Policy.
Contact: hello@pinesman.com
These Terms cover:
Browsing the Website
Accounts (if offered)
Purchases through the Website (if checkout is offered)
Purchases completed on third-party platforms we link to (for example, Amazon)
You must be at least 18 years old to use the Website, unless you are a parent or guardian consenting to a minor’s use.
We do not knowingly solicit data from or market to children under 18 years of age.
By using the Website, you represent that you are at least 18 years of age, or that you are the parent or guardian of a minor and consent to that minor’s use of the Website.
If we learn that we have collected personal information from a user under 18, we will take reasonable steps to delete it.
If you believe we may have collected information from someone under 18, contact us at hello@pinesman.com.
You agree not to:
Break the law while using the Website
Attempt to access non-public areas of the Website, systems, or accounts
Interfere with the Website (including probing, scanning, or testing vulnerabilities)
Use bots/scrapers in violation of law or our technical controls
Upload malware or malicious code
Impersonate others or misrepresent your affiliation
We may suspend or terminate access if we reasonably believe you violated these Terms.
Accounts may be offered in the future. If you create an account, you agree to provide accurate information and keep your login credentials confidential. You are responsible for activity under your account.
The Website may link to third-party platforms where purchases are completed. Those third parties operate under their own terms and privacy policies. Pinesman is not responsible for third-party checkout, payments, or platform policies.
If we offer checkout on the Website in the future, additional purchase terms may apply (including pricing, taxes, shipping, returns, and payment processing). We will publish those terms before enabling checkout.
Shipping and returns policies will be posted on the Website when checkout is enabled. Until then, purchases made on third-party platforms follow that platform’s shipping and returns rules.
All content on the Website (including text, images, product designs, graphics, logos, and code) is owned by Pinesman or its licensors and is protected by intellectual property laws. You may view and use the Website for personal, non-commercial use only.
You may not copy, reproduce, distribute, publicly display, modify, create derivative works from, or commercially exploit the Website content without our written permission.
If you send us feedback, ideas, reviews, or other content (“Submissions”), you agree that we may use it to operate, improve, and market our products and services.
Unless you and Pinesman agree otherwise in writing:
You grant Pinesman a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, publish, and display your Submissions.
This license does not transfer ownership of your content to Pinesman.
You must not submit content that infringes others’ rights, is unlawful, or is abusive/defamatory.
The Website may contain links to third-party sites or services. We do not control those third parties and are not responsible for their content, policies, or practices.
The Website and all content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Pinesman disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Website will be uninterrupted, secure, or error-free.
To the fullest extent permitted by law, Pinesman will not be liable for any indirect, incidental, special, consequential, or exemplary damages, or any loss of profits, revenue, data, or goodwill.
To the fullest extent permitted by law, Pinesman’s total liability for any claim arising out of or relating to the Website or these Terms will not exceed the amount you paid to Pinesman through the Website in the 12 months before the event giving rise to the claim, or $100, whichever is greater.
(Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.)
You agree to indemnify and hold harmless Pinesman and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website or your violation of these Terms.
We may suspend or terminate your access to the Website at any time if we reasonably believe you have violated these Terms or if necessary to protect the Website, users, or our business.
Sections that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, indemnification, and governing law.
These Terms are governed by the laws of Georgia (country), without regard to conflict-of-law principles.
Any dispute arising out of or relating to these Terms or the Website will be brought exclusively in the courts located in Tbilisi, Georgia, and you consent to that jurisdiction and venue.
We may update these Terms from time to time. We will post the updated Terms on this page and update the “Last updated” date above. Your continued use of the Website after changes become effective means you accept the updated Terms.
Pinesman LLC
