We ship within the United States. Customers outside the US can order through our listings on Amazon, which ships to most countries through Amazon’s international shipping program.
Free standard shipping on all US orders. No minimum.
Orders ship through Amazon’s fulfillment network, with delivery by USPS, UPS, or FedEx depending on destination. Standard delivery is 3–5 business days.
Orders typically ship within 1–2 business days of placement. Orders placed on weekends ship the following Monday.
We’ll email your tracking number as soon as your order ships — typically within 1 business day.
Email hello@pinesman.com as soon as possible if you need to change your shipping address. We’ll update it if the order hasn’t entered fulfillment yet.
If tracking shows the package was delivered but you haven’t received it, please wait 48 hours — sometimes packages marked delivered turn up late. If it still hasn’t arrived, email hello@pinesman.com and we’ll work with the carrier and replace the order if it’s confirmed lost.